Shipping and returns

Plain answers about delivery, returns and problems. The same rules apply to every order unless a line says otherwise. Questions: [email protected]

  • Ships worldwideUPS, USPS and Latvia Post. The cost is shown at checkout.
  • Made to orderMost items are built after you order. Each product page shows its processing time.
  • Cancel within 24 hoursFull refund, no questions. We start building right after.
  • 14-day returnsFrom the day it arrives. EU and UK: full refund. Elsewhere: store credit or 70% back.
  • Damaged or faulty?Tell us with photos. With insurance, it is sorted within 3 business days.
  • Custom orders are finalMade to your request, paid up front. Faults are always fixed.
Shipping Processing time Taxes and customs Cancel or change Returns Custom orders Damaged or faulty Start a return

Shipping

  • We ship worldwide with UPS, USPS and Latvia Post. The price depends on your country and the size of your order, and you see it at checkout before you pay.
  • We need a full address, an email address and a phone number. The carrier uses them to deliver.
  • When your order leaves the workshop, we email you a tracking number. Check your spam folder if you do not see it.
  • Please check your address before you pay. If a wrong address means the parcel is lost or comes back to us, re-sending it and any customs or storage fees are on you.

Our tip: add shipping insurance. If an insured parcel is damaged or lost, we refund or replace it within 3 business days of your photos, and we deal with the carrier ourselves. Without it, a carrier claim can take weeks, and the carrier can turn it down. For a handmade piece that took us days to make, it is a small price for peace of mind. Details under Damaged or faulty.

Processing time

  • This is the time we need to make and pack your order, before it ships. It is separate from delivery time.
  • Items in stock leave quickly. Items made on demand usually take 3 to 15 business days. The exact time is on each product page, under the price.
  • Pre-orders are made from scratch, so they take longer. The page of each pre-order says what to expect.
  • When we are very busy, processing can take up to twice as long as shown. Please keep that in mind when you plan.
  • Have a deadline? Write to us before you order, or put it in the order notes at checkout. We will tell you honestly if we can make it.

Taxes and customs

  • EU: the VAT of your country is added at checkout, and it is in the total you pay.
  • Outside the EU: we add no tax. Your country may charge import duty or tax when the parcel arrives. That is paid by you, to the carrier or customs.
  • Some countries have rules about importing replica weapons. Please check yours before you order. We describe the contents truthfully on every parcel.

Cancel or change an order

Every piece is made for you, by hand. We begin quickly so it reaches you sooner. That is why cancelling is simplest in the first 24 hours, before the materials are cut, printed and shaped.

  • Within 24 hours of ordering: write to us and we cancel it for a full refund, no questions asked.
  • Later: the work has started, but you can still return the item once it arrives (see Returns). Talk to us, and we will find the fairest way.
  • Want to change something, like the address or a colour? Write to us as soon as you can. We cannot change an order that has already shipped.

Returns

Changed your mind? You have 14 days from the day your order is delivered, as shown by the carrier's tracking. You do not need to give a reason. What you get back depends on where you live.

EU and UK

  • A full refund of the item price and the standard shipping you paid, to the way you paid.
  • You pay the postage back.
  • If the item was painted, changed or damaged beyond looking at it, we can lower the refund by the value it lost.

Everywhere else

  • You choose: 100% store credit, or 70% of the item price back to the way you paid.
  • Shipping you paid is not refunded, and you pay the postage back.
  • The item should be unused, complete, and in its original packaging.
  1. Write to us within 14 days of delivery. Say you want to return it. That is all it takes to keep your place, and the time it spends travelling back to us does not count against you. The button below fills in the message.
  2. We send you the return address. Please wait for it before posting anything.
  3. Post it back within 14 days of telling us. Use a tracked service. For a valuable item, consider insuring it too. We cannot be responsible for a parcel lost on its way to us.
  4. We check it and pay you back. Store credit is added within 3 business days. Money goes back within 14 days of us getting the item.

Pre-orders: a pre-order is a prop we make from scratch from the game, film or reference images shown on its product page. Nothing exists until you order it. Outside the EU and UK, pre-orders are final: no returns, refunds or credit. If one arrives damaged or faulty, we always fix it. In the EU and UK, the 14-day right described above still applies to pre-orders.

If you live in the EU or the UK, this is the 14-day right to cancel a distance purchase that the law gives you. Nothing on this page takes away a right you have by law.

Custom orders are final

  • A custom order is made to your own request: a real paint job, a name, a changed size, a commission, or a custom 3D model.
  • Custom orders are paid in full up front, after we agree the details and price with you in writing. Please read them carefully, because they are the deal.
  • Once we start, there are no refunds or returns. It is built only for you.
  • If a custom order arrives damaged or does not match what we agreed, tell us right away. We always fix faults.

Damaged or faulty

  • Please look over your order when it arrives. If the box or the item is damaged, take photos of both, keep all the packaging, and write to us within 3 business days of delivery. That timing helps us make a claim with the carrier, and the sooner we know, the sooner it is fixed.
  • We then repair it, send a replacement, or refund you, whichever works best for you and is possible.
  • With shipping insurance: if the parcel arrives broken or is lost, we refund or replace it within 3 business days of your photos. We take care of the carrier, so you do not wait for anyone.
  • Without it: we still help. We will guide you through the carrier claim, which can take weeks, and we will make sure you are not left alone with it.
  • Not working, or not as described: write to us with a short description and photos or a video. We will help.
  • Gifts too: if it is a gift, please check the contents when they arrive, even if you will not use it for a while.
  • If you live in the EU or the UK, your legal rights for faulty goods stay in place in addition to everything above.

Start a return or ask a question

Write to [email protected], or use the button. It opens an email with the details we need: your order number, the items and the date you received them.

Start a return Contact us

Seller: SIA “3D Edgars”, Lāču iela 21, Jelgava, LV-3001, Latvia. These rules are part of our terms of sale. Last updated October 2026.

Made on demand

These replicas are handcrafted when you order. Made on demand means this one is not in stock. We start it for you, and it takes {days} business days before it can ship.

How processing times work
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